Some steps you should try:
- Turn off the printer. Disconnect the power supply and wait for a few seconds, just to be sure. Then turn it back on. Often a reboot fixes most printer issues.
- If that doesn't help, open the printer and remove the cyan cadridge. Make sure that both the chip and the connectors are perfectly clean. Re-insert the cadridge and check.
- If the error is still appearing, remove all cadridges from the printer, clean them, and insert them back. You might even do a restart of the printer again before inserting back.
- When the error still appears, try to reset your printer to factory defaults:
- Unplug the power supply while the printer is ON.
- Press and hold the
#
and3
-buttons on your printer - While holding, plug in the cable into the printer
- Continue holding for up to 20 seconds while the printer starts.
- Check if your issue is resolved. Try removing and inserting cadridges.
- If that still doesn't work, do the same procedure as in 4, but hold down
6
instead of3
. This should perform a deeper reset. - Do some resets from the factory access menu:
- Press
#
and*
simultaneously while the printer is ON. MFG Commands - Enter special key combo
should appear.- Press
3
,2
,9
successively uiaux - Service
should appear.- Choose one of the available reset methods.
- Press
- If that still doesn't work, you should try another ink cadridge. If it's showing the same problems, your printer is probably faulty, you should contact a HP service provider. If it works with that cadridge, you've probably been provided with a faulty cadridge. You could try to get your money back.